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At De Castro Group Institute, we strive to ensure your satisfaction with our courses and services. However, if you are not satisfied with your purchase, we offer a fair refund policy to address your concerns. Please read the terms and conditions of our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 14 days of the purchase date.
- Less than 20% of the course content has been accessed or completed.
2. Non-Refundable Items
Certain items and services are non-refundable:
- Courses that have been accessed beyond 20% completion.
- Promotional or discounted course purchases unless otherwise stated.
- Any service fees associated with payment processing.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@decastro.group with your order details.
- Provide a reason for your refund request and any relevant information.
- Our team will review your request and respond within 5 business days.
4. Refund Process
- If your refund request is approved, a credit will be applied to your original payment method.
- Please allow 5-10 business days for the refund to be processed and reflected in your account.
5. Cancellations
- If you wish to cancel your enrollment before accessing any course content, you may be eligible for a full refund.
- Contact our support team immediately to initiate the cancellation process.
6. Changes to This Policy
De Castro Group Institute reserves the right to update or modify this refund policy at any time. Changes will be posted on this page, and your continued use of our services indicates acceptance of the revised policy.
7. Contact Us
If you have any questions or need assistance with a refund request, please contact our support team:
- Email: lms@decastro.group