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Help & Support

Welcome to the De Castro Group Institute’s Help Page. Here you’ll find answers to frequently asked questions and resources to help you navigate our platform effectively. If you have any additional questions, please feel free to reach out to our support team.

Getting Started

How do I create an account?

  1. Click on the “Sign Up” button on the top right corner of the homepage.
  2. Fill in your details, including your name, email address, and password.
  3. Confirm your email address by clicking the link sent to your inbox.
  4. Log in to access your dashboard.

How do I enroll in a course?

  1. Log in to your account.
  2. Browse our course catalog or use the search bar to find the course you are interested in.
  3. Click on the course title to view more details.
  4. Click the “Enroll” button and proceed to checkout.
  5. Complete the payment process to gain access to the course materials.

Navigating the LMS

How do I access my courses?

  1. Log in to your account.
  2. Click on “My Courses” in the top navigation bar.
  3. Select the course you wish to access.

How do I track my progress?

  1. Go to “My Courses” and select the course you are currently enrolled in.
  2. View your progress bar and completed modules.
  3. Check the course outline to see which sections you have completed and what’s left.

Technical Support

What should I do if I encounter technical issues?

  1. Ensure your internet connection is stable.
  2. Clear your browser cache and try reloading the page.
  3. Try accessing the site using a different browser.
  4. If the problem persists, contact our support team with a detailed description of the issue.

How do I contact support?

  1. Email us at lms@decastro.group
  2. Use the live chat feature available on the website for immediate assistance.

Payments

What payment methods are accepted?

We accept all major credit cards, PayPal, and bank transfers. Please refer to the checkout page for more details.

Additional Resources

  • User Guide – A comprehensive guide to using our LMS.
  • FAQ – Frequently Asked Questions about our services.
  • Terms and Conditions – Our terms and conditions of use.

Thank you for choosing De Castro Group Institute. We’re here to support your learning journey. If you have any other questions or need further assistance, don’t hesitate to contact us.

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